{"id":321,"date":"2026-03-12T11:21:30","date_gmt":"2026-03-12T14:21:30","guid":{"rendered":"https:\/\/driverid.com.br\/faq\/"},"modified":"2026-07-13T15:34:25","modified_gmt":"2026-07-13T18:34:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/driverid.com.br\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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driver id<\/h2><\/div><\/div>\n\n

Frequently Asked Questions<\/h1><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n
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About the Platform<\/h3>\n<\/div><\/div>\n\n

What is Driver ID?<\/h3>

Driver ID is a SaaS platform that automates the validation of drivers and vehicles for logistics operations. We integrate facial biometrics, AI-powered document analysis, driver's license queries, vehicle registration queries, and court records searches into a single flow, reducing fraud, cargo theft, and operational inefficiency. <\/p>\n<\/div><\/div>\n\n

How long does it take to validate a driver?<\/h3>

On average, 30 seconds. This includes document capture, biometric authentication, driver's license, vehicle registration, and court records queries, as well as the generation of the automated score. <\/p>\n<\/div><\/div>\n\n

Do I need an app to use Driver ID?<\/h3>

No. The driver accesses it via a link (WhatsApp, SMS, email, etc.) from any smartphone. No download required, no drastic process changes. <\/p>\n<\/div><\/div>\n\n

Does Driver ID work with my current system?<\/h3>

Yes. We offer API integration to connect to your TMS, risk management provider, or any other system. If you prefer, it also works via WhatsApp, with no technical integration required. <\/p>\n<\/div><\/div>\n\n

What data does Driver ID query?<\/h3>

Driver's license (CNH), vehicle registration certificate (CRLV), court records (civil and criminal), and it performs facial biometric authentication.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

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About Security and Privacy<\/h3>\n<\/div><\/div>\n\n

How does Driver ID ensure data security?<\/h3>

All data is encrypted in transit and at rest. We use cutting-edge facial biometric authentication to ensure the person is who they claim to be. Additionally, all queried data is public (driver's license, vehicle registration, court records). <\/p>\n<\/div><\/div>\n\n

Is my data safe?<\/h3>

Yes. Driver ID follows industry best security practices, including encryption, multi-factor authentication, and compliance with data protection regulations. <\/p>\n<\/div><\/div>\n\n

Is facial biometrics safe?<\/h3>

Yes. We use cutting-edge facial biometrics technology, developed by one of the pioneers in facial biometrics in Brazil. The facial authentication is compared with the photo on the driver's license and with liveness detection, ensuring maximum security. <\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

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About Integration<\/h3>\n<\/div><\/div>\n\n

How long does it take to integrate Driver ID with my system?<\/h3>

It depends on the complexity of your integration. On average, between 5 to 15 business days. We offer clear documentation, a sandbox for testing, and agile technical support. <\/p>\n<\/div><\/div>\n\n

Do I need to pay for integration?<\/h3>

Integration is included in the service. You don't pay extra for technical integration. Our team works with you to ensure everything works perfectly. <\/p>\n<\/div><\/div>\n\n

Do you offer technical support?<\/h3>

Yes. We provide agile technical support during integration and after go-live. You have a dedicated point of contact for questions and issues. <\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

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About Use Cases<\/h3>\n<\/div><\/div>\n\n

Does Driver ID work for risk management providers?<\/h3>

Yes. In fact, 80% of our current clients are risk management providers. They use Driver ID to validate third-party drivers before clearing them for operation. <\/p>\n<\/div><\/div>\n\n

Can I use Driver ID as a carrier?<\/h3>

Yes. Carriers use Driver ID for quick driver onboarding, vehicle validation, and access control in loading areas. <\/p>\n<\/div><\/div>\n\n

Does Driver ID work for insurance companies?<\/h3>

Yes. Insurance companies use Driver ID to validate drivers and vehicles before issuing policies, reducing claims and fraud. <\/p>\n<\/div><\/div>\n\n

Can I integrate Driver ID with my TMS?<\/h3>

Yes. We offer API integration for TMS and transportation apps. You provide greater security to your clients. <\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

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Still have questions?<\/h2>

Contact our support team.<\/p>\n<\/div><\/div>

Click Here<\/a><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-321","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/driverid.com.br\/en\/wp-json\/wp\/v2\/pages\/321","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/driverid.com.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/driverid.com.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/driverid.com.br\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/driverid.com.br\/en\/wp-json\/wp\/v2\/comments?post=321"}],"version-history":[{"count":5,"href":"https:\/\/driverid.com.br\/en\/wp-json\/wp\/v2\/pages\/321\/revisions"}],"predecessor-version":[{"id":355,"href":"https:\/\/driverid.com.br\/en\/wp-json\/wp\/v2\/pages\/321\/revisions\/355"}],"wp:attachment":[{"href":"https:\/\/driverid.com.br\/en\/wp-json\/wp\/v2\/media?parent=321"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}